Refund policy

9D Breathwork Session Policy

Our goal is to provide a transformative and supportive experience for all our clients. To ensure clarity and fairness, we have established the following policy for all bookings, cancellations, and rescheduling.

Booking Confirmation

Your booking is considered confirmed upon receipt of full payment. An email confirmation will be sent to you with the details of your scheduled session.

Cancellation & Refund Policy

We understand that plans can change. If you need to cancel your session, please provide us with at least 48 hours' notice before your scheduled start time to be eligible for a full refund.

  • Cancellations with 48+ hours' notice: You will receive a full refund to your original payment method.

  • Cancellations with less than 48 hours' notice: Cancellations made within the 48-hour window before the session are not eligible for a refund.

Rescheduling & No-Show Policy

Life happens, and sometimes you may miss your scheduled session.

  • Requesting to Reschedule: If you miss your session (a "no-show"), you have up to 48 hours after the original session time to contact us and request to reschedule.

  • Store Credit: If the request is made within this 48-hour window, we will issue you a store credit equivalent to the value of the missed session. This credit can be used to book a future session with us.

  • Forfeiture: If we do not hear from you within 48 hours after the missed session, the session and your payment will be forfeited. No credit or refund will be issued.

Online Merchandise Store Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hopecartel@hotmail.com. Please note that returns will need to be sent to the following address: 6 Cobra Street, Melton, Victoria, Australia 3337.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hopecartel@hotmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hopecartel@hotmail.com.